Shipping policy

Last Updated: March 20, 2026

Order Processing & Shipping Information

This page outlines how we process and ship your orders, including where your items are shipped from, how long delivery takes, and what to do if a delivery issue arises. For information about returns, refunds, damaged products, or lost-in-transit orders, please refer to our separate Return & Refund Policy.

Processing Time

  • Orders are typically processed within 2-3 business days.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Please note that these are approximate times, and in rare cases, delivery may take a few extra days.

Multiple Item Orders

When you purchase multiple products, please be aware of the following:

  • Items may arrive in separate packages and at slightly different times
  • We select warehouses closest to your location to reduce delivery times
  • Product availability and quantity vary by warehouse, affecting shipping origin
  • Fragile or large items may be packed separately to prevent damage during transit
  • Each package will have its own tracking number, sent to you separately by email

Delivery Timeframes

  • All shipments typically take 7-16 business days for delivery
  • Business days are Monday through Friday, excluding holidays
  • Delivery times start from the date of shipment, not the order date
  • These are estimated timeframes; in rare cases, delivery may take slightly longer
  • During peak shopping periods - such as major sale events or the holiday season - processing and delivery times may be longer than usual

Overseas Shipping Notice

The majority of our products - particularly new arrivals and high-demand items - are shipped directly from our warehouse in China. This allows us to maintain a broader range of stock and make products available to customers worldwide.

  • Orders may ship from our overseas warehouse in China, or from a fulfillment facility closer to your location, depending on stock availability
  • All overseas shipments fall within our standard delivery timeframe of 7-16 business days
  • For multiple-item orders, individual items may ship from different warehouses
  • If you would like to confirm the shipping origin of a specific product before placing your order, please contact us at support@belivane.com

Order Cancellation

If you need to cancel your order, just reach out to us within 1 hour of placing it - we’re happy to help! After that time, your order is sent to our fulfillment team for processing and packing, so we’re unable to make any changes or cancellations. If you're within that 1-hour window, email us at support@belivane.com and we’ll take care of it right away.

Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery location and the items ordered
  • Any import duties or taxes applied by your country's customs authority are the responsibility of the customer and are not included in the product price or shipping fee
  • We are not responsible for any additional charges imposed by your local customs authority

Order Tracking

Tracking Your Order

  • You'll receive a tracking number via email once your order ships
  • Please allow 1-3 days for tracking information to become available
  • Tracking information will begin displaying once the shipping company scans the package
  • For multiple item orders, you'll receive separate tracking numbers for each package

To track your shipment:

1. Visit the 'Track Your Order' page
2. Enter your tracking number(s)
3. Monitor your shipment's progress

Missing Order Confirmation

If you haven't received an automatic email confirmation after placing your order:

  • The email address provided may have been mistyped
  • Contact us at support@belivane.com for assistance
  • We'll help you track your order and make any necessary changes

Shipping Destinations

  • We offer worldwide shipping
  • Please ensure your delivery address is accurate and complete at checkout, as address changes cannot be made once an order has been dispatched
  • If you intend to ship to a PO box, we recommend contacting us first at support@belivane.com to confirm whether your address type can be accommodated

Delivery Issues

Lost Packages

If your tracking shows the package as delivered but you have not received it:

  • Check all possible delivery locations at your address - mailbox, front door, building reception, or with a neighbour
  • Wait up to 48 hours, as packages can sometimes appear after the initial delivery scan
  • Contact our customer service team at support@belivane.com if the package still has not arrived

Package Arrives with Visible Damage

If your package arrives with visible damage to the outer packaging, we recommend photographing the packaging before opening it. Please then follow the steps outlined in our Return & Refund Policy to report the issue. All damage and defect claims must be submitted within 7 days of delivery.

Wrong or Undeliverable Address

  • Customers are responsible for providing a correct and complete shipping address at checkout
  • Address changes cannot be made once an order has been dispatched
  • If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges will apply for redelivery
  • If you notice an address error immediately after placing your order, please contact us within 1 hour at support@belivane.com

Customs Delays and Holds

International shipments may occasionally be held by customs for inspection or processing. Please be aware:

  • Customs processing times vary by country and are outside of our control
  • Your local customs authority may contact you directly to request documentation or duty payment
  • We are not responsible for delays caused by customs procedures
  • If your package has been held for an extended period without resolution, please contact us and we will do our best to assist

Shipping Liability

Our liability for lost or undelivered shipments is limited to the original purchase price of the items ordered. We are not responsible for delays, losses, or additional costs arising from circumstances outside of our control, including but not limited to customs procedures, carrier delays, or incorrect addresses provided at checkout.

Questions About Your Shipment?

Contact our customer service team:

  • Email: support@belivane.com
  • Response time: Within 24 hours on business days

Return Shipping

Since most orders are dispatched from overseas facilities, please be aware that returns will need to be shipped back to the original overseas warehouse. This may involve international shipping costs, duties, and taxes, which are the responsibility of the customer.
For the correct return address and full return procedures, please refer to our Returns Policy or contact us at support@belivane.com before sending any items back.

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.